FAQ

Thank you for thinking of Almas Hospital. Some questions you may generally ask are mentioned in this page. However, for further information and guidelines, please call +91 483 280 9100 or +91 954 407 0707 anytime 24/7

Are all the consultants available 24 hours?


All the consultants are full-time employees of the hospital; hence, outpatient services are available on all working days. We have doctors in various positions and rankings, thus offering 24 hours coverage in areas such as Casualty, Wards, Intensive Care Units and Post Op recovery areas. Any complaints in the odd hours are first attended to by the resident doctors and, depending upon the case, the respective consultants are called in to attend to the patients.

What are the facilities available in the hospital?


Almas Hospital is a multispecialty hospital and offer the complete range of medical and surgical specialties under one roof, with highly experienced doctors, state-of-the-art infrastructure and diagnostic services

What is the mode of admission?


You are required to contact the admission counter, where our executives will give you details about the various packages, bed categories and other charges. After finalisation of the package and bed category, you will be given an IP (inpatient) number. On completion of all the admission formalities, you will be guided to the respective ward/room.

What is the mode of payment?


Patients can make the deposit by cash, debit or credit cards or demand draft. We do not accept cheques.

Do you have an ambulance service?


Yes, we have an ambulance service round-the-clock.

How many attendant passes are issued?


To minimise crowding and noise in the patient care area, only one attendant pass is issued per patient. The pass has to be surrendered at the admission counter at the time of the discharge.

What is the procedure for discharge?


Your consultant will make an entry for discharge on your case sheet. After this, the resident doctors prepare the discharge card. Then the file is sent to the IP reception for clearance, after which the final bill is prepared, taking into account all the deposits. When the final bill is ready, payment has to be made at the admission counter. This procedure may take 2-3 hours.

What is the procedure for a refund?


The following documents are required for a refund:

  • Final bill (original)
  • Receipts of all payments
  • Check-out slip
  • What is the system of billing?


    Billing is done on a 24-hour basis.

    What are the visiting hours?


    Monday to Saturday – 4.00 pm to 7.00 pm
    Sunday – 10.30 am to 11.30 am & 4.00 pm to 7.00 pm

    What is Day Care Surgery?


    Day care surgery means patients undergoing surgery / procedures do NOT require to stay overnight in the Hospital.

    What is Day care Chemotherapy?


    The patient can come for the chemotherapy procedure for a given period. He/she can deposit the day care charges on Billing Counter and can directly go to the day care chemotherapy room in our hospital.

    What is Dialysis?


    Dialysis is a medical process through which a person's blood is cleansed of the toxins, which the kidneys would have normally flushed out.It is generally done when a person's kidneys do not function properly. In most cases patients requiring Dialysis do not need admission.

    What is a Bypass Surgery?


    The arteries that supply blood to the heart muscles sometimes get clogged by plaques (a build up of fat, cholesterol and other substances). This slows down or stops regular blood flow through the heart's blood vessels, leading to chest pain or 'Heart Attack'. Heart Bypass Surgery is a type of surgery, where the blood flow is ‘rerouted or bypassed' around the clogged arteries to improve the blood flow and oxygen to the heart.

    What is "Beating Heart Surgery" ?


    “Beating Heart Surgery" is a modern method of heart surgery in which cardio Thoracic Surgeons use a special device to stabilise the heart and operate without stopping it.

    What is Angiography?


    Angiography is an X-Ray examination of the blood vessels - called 'arteries'.
    To make the arteries visible on X-Ray, a type of dye called "contrast" is injected.
    A small, sterile flexible tube called a 'catheter' is inserted into the arterial system, usually in the region of the groin, where the artery is close to the skin and can be compressed when necessary against the hip bone situated immediately behind it. Sometimes other areas such as the arms are used. Contrast is then injected into the blood vessels and X-Ray images are obtained.

    What is Angioplasty?


    Angioplasty is a procedure where a tiny balloon is used to restore blood flow to the heart by reopening arteries closed or narrowed down by ‘plaques'. During an angioplasty procedure, the cardiologist punctures a blood vessel, often in the groin, and inserts a small, thin tube known as a catheter, which is then led to the heart. Attached to the end of the catheter is a balloon, which is inflated to widen the artery. A permanent stent is often put in place to keep the artery open before the balloon catheter is removed.